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Terms and Conditions

Last Updated: 20.03.2025

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Welcome to Glowfriendly! We're so happy you're here. Before you dive into our collection of skin-friendly, elegant, and comfortable clothing, please take a moment to read these terms & conditions.

 

By using our website (www.glowfriendly.com) and making a purchase, you agree to the following terms.

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If you have any questions, feel free to reach out—we’re always here to help! 😊

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1. About Glowfriendly

Glowfriendly is all about beautiful, skin-friendly fashion that makes you feel confident and comfortable. Our products are crafted with care, and we’re committed to providing a seamless shopping experience. We are incorporated as Glowrobe Fashion.

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2. Ordering & Payments​

Placing an Order

  • When you place an order with us, you’re agreeing to buy a product under these Terms & Conditions.

  • We reserve the right to cancel orders due to stock unavailability, incorrect pricing, or technical issues (though we hope this never happens!).

  • If an order is canceled from our end, don’t worry—we’ll issue a full refund.

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Payment Methods

We accept the following payment methods:
✅ Debit/Credit Cards (Visa, Mastercard, etc.)
✅ UPI & Mobile Wallets
✅ Net Banking

All transactions are secure and encrypted. We never store your payment details.

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3. Pricing & Discounts

  • Prices listed on our website are in rupees and include applicable taxes unless stated otherwise.

  • If an item was purchased during a sale, any refunds will be processed at the sale price, not the original price.

  • Discounts and promotional offers are subject to specific terms, and we reserve the right to modify or cancel them at any time.

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4. Shipping & Delivery

For detailed information, please check our Shipping & Returns Policy.

  • We process and ship orders within 1-2 business days.

  • Standard shipping takes 5-7 business days, while express shipping takes 2-3 business days.

  • If your order is delayed beyond the expected timeline, we’ll do our best to keep you updated.

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5. Returns & Exchanges

We want you to love what you wear! If something doesn’t fit right, check out our hassle-free Shipping & Returns Policy.

  • Returns are accepted within 10 days of delivery, provided the item is unused, unwashed, and in original condition.

  • Some items, like innerwear and final sale products, are non-returnable for hygiene reasons.

  • Refunds for discounted purchases will be adjusted based on the net order value.

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6. Product Information & Accuracy

  • We do our best to provide accurate descriptions and images, but colors may vary slightly due to screen settings.

  • If you have any questions about materials or sizing, feel free to reach out—we’d love to help!

7. Intellectual Property

  • All content on Glowfriendly.com (including text, images, logos, and designs) belongs to Glowrobe Fashion and is protected under copyright laws.

  • You may not use, copy, or distribute any of our content without permission.

8. Privacy & Security

Your privacy is super important to us. We use your information only for order processing and improving your experience. Check out our Privacy Policy for full details.

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9. Cancellations & Order Changes

  • You can cancel your order within 12 hours of placing it.

  • If your order has already shipped, we won’t be able to cancel it— but you can return it once it arrives.

10. Limitation of Liability

  • While we do everything possible to ensure a smooth shopping experience, Glowfriendly is not responsible for:

    • Delays due to third-party shipping carriers.

    • Damage caused by improper use of our products.

    • Losses due to unauthorized account access.

  • Our maximum liability for any claim is limited to the amount you paid for the product.

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11. Governing Law

These Terms & Conditions are governed by the laws of India, and any disputes will be subject to the exclusive jurisdiction of the courts in Madhya Pradesh.

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12. Updates to These Terms

We may update these Terms & Conditions from time to time. The latest version will always be available on our website.

13. Need Help? We’re Here!

 

Got questions? We’d love to assist!

📧 Email: support@glowfriendly.com
📞 Phone: +91 91096 74063

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Thanks for being part of the Glowfriendly family! ✨ Happy shopping!

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