SHIPPING & RETURNS

We get it—sometimes things don’t work out. No worries! You can return or exchange your order as long as:

✅ You request it within 10 days of receiving your order.
✅ The item is unused, unwashed, and in its original condition with tags attached.
✅ The product tags and security seals are intact and unbroken.
✅ You’re exchanging for a different size (one-time exchange per order, subject to availability).

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🚫 A few things we can’t take back:​​

• Gift cards.

• Products purchased as part of promotional offers (e.g., Buy 2 Get 1 Free) are only eligible for exchanges, not refunds.

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How to Return?

1. Drop us an email at support@glowfriendly.com with your order number.

2. We’ll arrange a pickup or guide you on how to send it back.

3. Refund Time: Once we receive and inspect your item, your refund will be processed within 7-10 business days.

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Refund Adjustments for Discounted Orders

• Refunds for discounted items will be processed at the purchase price.

• If an item from a multi-product discount order is returned, the refund amount may be adjusted based on the net order value.

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Need a Different Size?

• Email us, and we’ll swap it for the right size if available.

• If the size isn’t available, we’ll issue a refund instead.

• Exchanged items cannot be returned or exchanged again. However, in special cases, we can arrange a second exchange for a ₹149 processing fee per item.

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Oops, Received the Wrong or a Damaged Item?
That’s on us! If your order arrives damaged or incorrect, send us a message within 48 hours (with pictures, please), and we’ll fix it ASAP.

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What If the Return Pickup Fails?

• We’ll attempt the pickup three times.

• If all pickup attempts fail, you may need to send the item back to our warehouse at your own expense.