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Terms and Conditions

Last Updated: 20.07.2025

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Welcome to Glowfriendly! Your privacy matters to us, and we’re committed to keeping your personal data safe, secure, and transparent. This Privacy Policy explains how we collect, use, and protect your information when you visit www.glowfriendly.com (the “Website”).

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By using our website, you agree to the practices outlined here. If you have any questions, feel free to reach out—we’re happy to help! 😊

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1. What Information Do We Collect?

When you shop with us, we collect some information to make your experience smooth and secure. Here’s what we gather:

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✅ Information You Provide Directly:

  • Personal Details (Name, Email, Phone Number, Shipping & Billing Address) – For processing orders and customer support.

  • Payment Information (Card details, UPI, Net Banking) – Securely handled by our payment partners.

  • Account Details (Username, Password) – If you create an account with us.

  • Communications (Emails, Chats) – To respond to your queries and improve our service.

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✅ Information We Collect Automatically:

  • Device & Browsing Data (IP address, browser type, pages visited, and time spent on our site) – Helps us enhance your shopping experience.

  • Cookies & Tracking Technologies – We use cookies to remember your preferences and personalize recommendations.

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2. How Do We Use Your Information?

We use your data to deliver a seamless shopping experience and ensure security. Specifically, we use it to:

  • Process & deliver your orders 🚚

  • Send updates on your order status 📦

  • Improve our website & services (based on how you interact with our site)

  • Personalize your shopping experience (recommend products based on preferences)

  • Offer customer support & resolve issues 🤝

  • Prevent fraud & enhance security 🔒

  • Send you exclusive offers & updates (only if you opt-in for marketing emails)

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3. Do We Share Your Information?

We never sell your personal data. However, we do share certain details with trusted partners only when necessary, such as:

  • Shipping Partners – To deliver your orders.

  • Payment Processors – To securely handle transactions (we never store payment details).

  • Analytics Services (e.g., Google Analytics) – To understand shopping behavior and improve our website.

  • Legal Authorities – If required by law or to prevent fraud.

All our partners follow strict data protection policies to keep your information safe.

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4. Your Rights & Choices

We believe in transparency, so you have control over your data. You can:

  • Access & Update Your Data – Edit your profile anytime.

  • Opt-Out of Marketing Emails – Unsubscribe anytime (though we’ll miss you! 😭).

  • Request Data Deletion – Contact us to delete your account and personal data.

  • Disable Cookies – Manage cookie preferences in your browser settings.

To exercise your rights, just email us at privacy@glowfriendly.com.

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5. How Do We Protect Your Data?

We take security very seriously and use the latest encryption and security practices to protect your information:

  • Secure Transactions – Your payment info is processed through encrypted, PCI-DSS compliant systems.

  • Data Encryption – All sensitive data is securely stored.

  • Access Controls – Only authorized personnel can access customer data.

Still, no online platform is 100% hack-proof. If we ever experience a data breach, we’ll notify you as per legal requirements.

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6. Cookies & Tracking Technologies 🍪

We use cookies to:

  • Remember your preferences

  • Improve website performance

  • Show relevant product recommendations

You can disable cookies in your browser settings, but this may affect site functionality.

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7. Wix and Third-Party Services

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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8. Third-Party Links & Services

Our website may contain links to third-party sites (e.g., social media, payment gateways). We’re not responsible for their privacy policies, so please review them separately.

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9. Children's Privacy

Glowfriendly does not knowingly collect data from individuals under 18 years old. If we find out a minor has shared personal data, we’ll delete it immediately.

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10. Updates to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available here.

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11. Need Help? Contact Us!

If you have any questions about how we handle your data, reach out to us:

💌 Email: privacy@glowfriendly.com
📞 Phone: +91 91096 74063

We’re here to protect your privacy and provide a safe shopping experience! 🛬️💎

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